Refund policy

28 Day Policy: Returns must be notified to AWS within 28 days from purchase. Goods that are found faulty or damaged upon opening can be returned for credit, exchange or refund, subject to AWS' acceptance of the returned goods.

Goods that are found mechanically faulty or faulty from manufacturer are given reasonable time after purchase to return to AWS, but you should not delay notifying us. These returns are subject to a full inspection before authorisation. 

You will be invoiced for any replacements or returns at full charge. However, you will be credited if the faulty goods are returned to us at the agreed collection or delivery date. If the items are returned in part or full, you'll be credited accordingly. No payment will be required if exchanged directly at AWS, but is required on deliveries.

On deliveries, additional orders will be treated separately to returns and will be subject to any necessary carriage charges regardless of the value of returns. Returns/replacements cannot be accepted by our drivers, unless pre-arranged with AWS and must be listed on the relevant order form.

We reserve the right to reject returns upon full inspection, even if goods have been taken from you by an AWS staff member.