Refund policy

You will be invoiced for any replacements or returns at full charge. However, you will be credited if the faulty goods are returned to us at the agreed collection/delivery date. If the items are returned in part or full, you'll be credited accordingly; no payment will be required if exchanged directly at AWS.

On deliveries, additional orders will be treated separately to returns and will be subject to any necessary carriage charges regardless of the value of returns. Returns/replacements cannot be accepted by our drivers, unless pre-arranged with AWS and must be listed on the relevant order form.

We reserve the right to reject returns upon full inspection, even if goods have been taken from you by an AWS staff member.